RESIDENTIAL CLEANING SERVICE AGREEMENT TERMS OF SERVICE
Service Provider: Homefield Cleaning Co. LLC, an Ohio limited liability company (“Provider”)
Service Area: Warren County, Ohio and surrounding areas (“Service Area”)
This Residential Cleaning Service Agreement (“Agreement”) governs all residential cleaning services provided by Homefield Cleaning Co. LLC to the customer (“Client”).
By approving, signing, or accepting a quote that references this Agreement, including by selecting or acknowledging “I accept the Terms & Conditions,” Client agrees to be bound by the terms outlined below.
1. SERVICES PROVIDED
Provider offers recurring residential cleaning services on a:
Weekly basis
Bi-weekly basis
Monthly basis
Services performed under this Agreement are limited to standardized maintenance cleaning services intended to preserve the general cleanliness of a residential property after it has been brought to a maintainable condition.
Standard maintenance cleaning includes:
Bathroom cleaning and sanitizing
Kitchen surface cleaning
Bedroom cleaning
Living areas cleaning
Vacuuming and mopping floors
General dusting and tidying
All services are performed according to Provider’s internal cleaning checklist. Services are standardized and are not subject to individualized task-by-task customization unless expressly agreed to in writing.
The following services are excluded from recurring maintenance services unless separately scheduled:
Baseboards
Blinds
Interior windows
Walls
Interior of appliances
Excessive buildup removal
Neglect-condition cleaning
Other deep cleaning services
2. INITIAL CLEANING REQUIREMENT
Provider may require an initial “reset clean” prior to the commencement of recurring services depending on the condition of the premises.
The purpose of the initial clean is to establish a baseline condition suitable for ongoing maintenance cleaning.
Please note:
Initial cleaning services require a non-refundable 50% deposit at the time of booking
The remaining balance will be automatically charged upon completion of the service
A valid payment method must be kept on file prior to scheduling
No cleaning appointment will be reserved until the deposit has been received
3. PAYMENT TERMS AND AUTHORIZATION
A valid credit or debit card must be maintained on file as a condition of service.
By entering into this Agreement, Client authorizes Provider to:
Securely store payment information
Automatically process payment upon completion of each service visit
Reattempt declined transactions when necessary
Recurring service payments are processed immediately following completion of each scheduled visit.
If a payment transaction is declined:
Provider will notify Client
Provider may reattempt payment processing
Services may be suspended or terminated until the balance is resolved
4. ACCESS TO PROPERTY
Client is solely responsible for ensuring Provider has access to the property at the scheduled service time.
This may include providing:
Keys
Lockbox access
Door codes
Garage codes
Entry instructions
If Provider is unable to access the property at the scheduled time, the appointment will be considered a “lockout,” and Client will remain responsible for payment in full for the scheduled service.
5. CANCELLATION AND RESCHEDULING POLICY
All service appointments are reserved exclusively for Client.
Client must provide at least forty-eight (48) hours’ notice to cancel or reschedule a scheduled appointment.
The following charges may apply:
Less than 48 hours’ notice: up to 50% of the scheduled service fee
Same-day cancellation: 100% of the scheduled service fee
Missed appointment or inability to access property: 100% of the scheduled service fee
Repeated cancellations or rescheduling may result in:
Loss of preferred scheduling
Reassignment of recurring time slots
Termination of recurring services
6. SKIPPED SERVICES
Client may request to skip a scheduled recurring service without penalty if at least seven (7) days’ notice is provided.
However:
Frequent skipped visits may affect recurring availability
Inconsistent scheduling may require pricing or schedule adjustments
Reserved recurring time slots are not guaranteed after repeated skips
7. SERVICE QUALITY AND CLAIMS
Client must notify Provider of any service-related concerns within twenty-four (24) hours of service completion. Upon review of the concern, Provider may, at its sole discretion:
Schedule a return visit to address the issue
Provide a partial service credit
Consider an appropriate resolution based on the circumstances
Provider is committed to delivering high-quality service and reasonable efforts will be made to address legitimate concerns reported within the required timeframe.
Refunds are not guaranteed and will be considered on a case-by-case basis. No refunds will be issued for concerns reported after the twenty-four (24) hour notice period or for issues outside the original agreed scope of service.
8. CONDITION OF PREMISES
Client agrees to maintain the premises in a condition suitable for standard maintenance cleaning.
Provider reserves the right to adjust:
Pricing
Scope of work
Service duration
Cleaning frequency
This may occur if the property condition exceeds normal maintenance standards due to:
Excessive buildup
Clutter
Unsanitary conditions
Neglect
Provider may also require a separate deep cleaning service prior to continuation of recurring services.
9. INDEPENDENT CONTRACTOR; LIABILITY
Provider and its personnel operate as independent contractors and are not employees of Client.
Provider shall not be liable for:
Pre-existing damage or normal wear and tear
Improperly secured or installed items
Structural instability
Defective conditions within the home
Provider reserves the right to refuse, pause, or discontinue services if conditions are considered:
Unsafe
Unsanitary
Aggressive or hostile
Unreasonable for standard cleaning operations
10. TERMINATION OF SERVICE
Provider reserves the right to suspend or terminate services at any time, with or without notice, for reasons including but not limited to:
Non-payment
Repeated policy violations
Unsafe conditions
Excessive cancellations
Failure to maintain reasonable service standards
Client may terminate recurring services at any time by providing written notice.
11. PROPERTY CONDITION AND PRICING ADJUSTMENTS
Quoted pricing is based on the information provided by Client at the time of booking and assumes the home is in reasonably maintained condition consistent with standard residential cleaning services.
If, upon arrival, the condition of the property substantially differs from the information provided or requires significantly more labor, time, staffing, or materials than originally anticipated, Provider reserves the right to:
Adjust the quoted price
Adjust the scope of services performed
Require additional cleaning time
Reschedule the appointment
Convert the service to a deep cleaning service
Decline or discontinue the appointment entirely
Conditions that may require pricing or service adjustments include, but are not limited to:
Excessive buildup or grime
Heavy pet hair accumulation
Biohazard or unsanitary conditions
Hoarding or excessive clutter
Smoke residue or odor buildup
Homes not cleaned for extended periods
Conditions inconsistent with photos or descriptions provided during booking
If additional charges are required, Provider will make reasonable efforts to communicate updated pricing before continuing service.
If Client declines the adjusted service terms after Provider has arrived onsite, Provider reserves the right to charge a partial service fee or cancellation fee to compensate for reserved scheduling time, travel, and labor allocation.
12. COMMUNICATION AND MARKETING
Homefield Cleaning Co. LLC and it's affiliates, partners and contractors may contact you via SMS messaging regarding your scheduled job. These vary but include arrival notifications, direct communication about the property, and job completion messages.
You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
You must be 18 years of age or older to use this SMS service.
For privacy-related inquiries, please refer to our privacy policy: https://homefieldcleaning.com/privacy-policy
Before & After Photos
Homefield Cleaning Co. may take before and after photos during service visits for quality control, training, documentation, or service verification purposes. We respect the privacy of our clients and will never share identifying personal information, family photos, addresses, or sensitive areas of the home publicly without prior written permission.
Any photos used for marketing or social media purposes will only be shared in a respectful, non identifying manner unless additional permission is granted by the client.
13. ENTIRE AGREEMENT
This Agreement constitutes the entire understanding between Provider and Client and supersedes all prior discussions, representations, or agreements relating to residential cleaning services.
Any modifications to this Agreement must be made in writing by Provider.
If you need support with this policy, you can contact us at: